Battery life is a major sore point for many smartphone consumers, who often complain about the ‘short’ battery life of their devices. The challenge is that ‘short’ is difficult to define, and perceptions vary widely.
Talk time and standby time used to be universally accepted measurements for battery life. But with the booming use of data-centric applications in smartphones, there are no longer generally accepted criteria for assessing battery life.
When a consumer calls to complain about a mobile device’s battery life, it is difficult to determine if the issue arises from the device, the network, applications running on the device, the batteries themselves, or even how the consumer uses the device. Without sufficient data in hand, network operators often are forced to assign blame to the device or batteries, offering replacements – an understandable but costly gesture that might not resolve the real problem.
Carrier iQ provides Battery Analytics that let you understand how the battery is actually used in a consumer’s mobile device. The Battery Analytics measurements tell you if a device model or its associated batteries are meeting their performance specifications, or if they suffer performance degradation over time.
Here are some of the battery-related KPIs included in Carrier iQ’s Battery Analytics:
Average charge cycle duration and charge rate
Average drain cycle duration and drain rate
Average starting and ending charge levels
Number of charge cycles, complete charges, complete drains, and drain cycles
Temperature at start, end, and changed for charging
You can further analyze these KPIs in various dimensions, such as:
Device make, model, and firmware
Device platform type