At Carrier iQ, our mission is to help providers of mobile
products and services to deliver a better, more secure, and
more enjoyable mobile consumer experience.
Device-Sourced Mobile Intelligence
Carrier iQ enables mobile operators and device manufacturers to better understand how their customers experience the performance of mobile products and services. By harnessing the power of Big Data and device-sourced analytics, Carrier iQ delivers insights about a wide range of performance indicators. Armed with these insights, our customers differentiate their products and services, increase retention, and reduce the costs of customer care. Improving customer experience is often a corporate goal. However, it is also very challenging to measure. Customer experience can be inferred from surveys, drive tests, OSS/BSS or network probe information. But, only device-sourced intelligence shows what customers are actually experiencing — over time, across applications, as they change locations, move across carrier networks, or across network services such as 2G /3G/4G/LTE.