Carrier IQ is a rapidly growing startup headquartered in Mountain View, California, and recently declared the “Top Wireless Company 2008” by FierceWireless.  Carrier IQ is backed by some of the world’s leading venture firms and closed $20M of additional funding in December 2008.

Carrier IQ solutions address the needs of device OEMs, mobile network operators, mobile virtual network operators, enterprises and content providers to provide higher quality services and products to their end customers. Carrier IQ offers customer-centric business optimization solutions that enable device OEMs and operators to significantly improve customer retention, revenue generation, time to market, voice & data service quality, time-to-service and customer satisfaction. Carrier IQ solutions deliver critical information to the device OEMs’ and operators’ decision makers across key business units and divisions. This enables the mobile operators, device OEMs and content providers to enhance their strategic, tactical and operational decisions.

Carrier IQ solutions combine device-resident software and server-side business analytics applications to provide actionable intelligence on end-user customer experience, performance and service quality. The embedded device agents are currently shipped on more than 75 million devices across numerous device manufacturers and models. The solutions can be deployed across multiple wireless technologies such as CDMA2000, GSM, UMTS/WCDMA, WiFi, and device types such as feature phones, smart phones, PDAs, data cards.

Devices

Engineering

Information Technology (IT)

Professional Services

QA

 CIQ EEO Statement

Carrier IQ is an equal opportunity employer and makes employment decisions on the basis of merit. Carrier IQ’s policy prohibits unlawful discrimination based on race, color, creed, gender, religion, marital status, age, national origin or ancestry, veteran status, physical or mental disability, and medical condition including genetic characteristics, sexual orientation, or any other consideration made unlawful by federal, state, or local laws. It also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful.

Carrier IQ's policy is to conduct personnel searches to satisfy our current and anticipated needs primarily by using our internal recruitment resources. Select position openings may on occasion be identified for assignment to one or more of our approved agency suppliers. All communications regarding such assignments are solely between the approved agency supplier and Carrier IQ's Human Resources department. Carrier IQ does not accept résumés from recruiters, headhunters or other suppliers with which it has not signed a written fee agreement or for any position not specifically identified to the supplier by Carrier IQ's HR department. Therefore, any résumé received from a supplier or for a position not formally approved by Carrier IQ is unsolicited and Carrier IQ is not obligated to pay commissions or referral fees.
 

Device Certification Designer
Location: USA—Mountain View, CA
Travel: Minimal, 20%

Overview

Carrier IQ is seeking a Device Certification Designer experienced in test design and automation. Your challenge will be in producing and maintaining testing artifacts including tests scripts and framework. Working with the test engineers, integration engineers and development engineers, you will design and drive the test strategies and solutions that will lower the overall cost of testing for Carrier IQ and our customers. To be successful, you will need to possess the technical creativity and drive to find and isolate bugs and edge cases through automated testing. In the process, you will have an exciting opportunity to learn about and work with many wireless technologies and protocols.

Key Responsibilities

As a Device Certification Designer you will be responsible for defining and driving the device certification testing strategy, developing and maintaining detailed certification test plans and associated test scripts, and automating test cases for certification of device requirements and end-to-end validation. Your responsibilities will include:
  • Driving metrics certification and end-to-end testing strategy
  • Creating and maintaining test scripts for network simulators and Carrier IQ tools
  • Working with development and test engineers and with subject matter experts to identify and define detailed test cases
  • Working with tools engineers to identify and define tools requirements
  • Writing and maintaining documentation in support of the testing strategy or training

Job Requirements

  • Bachelor’s in CS or EE, Master’s preferred
  • 5 or more years of experience with embedded handheld device system and QA testing
  • 3 or more years of experience with test automation
  • GSM/UMTS protocols knowledge
  • Experience with scripting tools – PERL, Python, Java, etc.
  • Working experience with network simulators
  • Good working knowledge of XML
  • Basic C/C++ programming experience is a plus
  • Strong problem solving skills
  • Experience working in a dynamic, challenging environment
  • Proven track record of automating manual testing
  • Proven track record of delivering high quality products

Please send résumé to jobs@carrieriq.com

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Senior Application Support Engineer
Location: USA—Mountain View, CA

Overview

The Senior Application Support Engineer will be the primary point of contact for all Applications support issues that he/she is responsible for. Responsibilities include (but are not limited to) the following:

Key Responsibilities

  • Provide 7x24 application support for critical applications, systems and infrastructure
  • Installation, monitoring, and maintenance of applications and servers
  • Proactive monitoring and maintenance of system performance to ensure that systems meet or exceed SLA requirements. This includes periodic applications and systems monitoring to detect potential issues that may escape automated issue detection scheme.
  • Monitor and maintain backup systems
  • Document systems and procedures
  • Maintain positive vendor relationships
  • Follow existing standards and recommend new standards or changes to existing standards
  • Generate and implement solutions to technical issues
  • Provide deliverables in a timely and efficient manner
  • Research and provide recommendations for methods to improve reliability, efficiency, and cost reduction

Job Requirements

  • Good knowledge of Java programming & Java development environments
  • 8+ years of in-depth administrative experience with Linux / Unix, with at least 2 years of Red Hat Enterprise Linux (RHEL)
  • In-depth knowledge of performance, tuning, key configuration parameters, version features, and platform specific technology limitations
  • 5+ years of hands-on, enterprise Applications support role for Tier-1 customer on the Linux/Unix platform
  • Hands-on experience with debugging/troubleshooting of Java applications required
  • Strong analysis/design capabilities and problem solving skills
  • In-depth administrative exposure to environments larger than 100 servers (kickstart, ldap, dhcp)
  • In-depth use and configuration of monitoring systems (Nagios, MRTG, RRD)
  • In-depth scripting experience on Linux platforms (shell, Perl)
  • In-depth experience with diagnostic utilities (tcpdump, netdump)
  • Proven written/oral communication skills
Preferred Qualifications
  • Administrative experience with database software (Oracle 1x & MySQL) is a plus
  • Administrative experience with networking hardware and firewalls (Cisco, NetScreen, F5, Extreme) is preferred
  • In-depth experience with backup/restore (EMC/Legato Networker preferred)
  • Administrative experience with virtualization technologies (VMWare, Xen, Virtuozzo)

Please send réé to jobs@carrieriq.com

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Senior Wireless Solutions Consultant
Location: USA—Boston, MA or Mountain View, CA
Travel: As Required

Overview

The Senior Wireless Solutions Consultant will be a member of the Professional Services team providing value-added services to help our customers use Carrier IQ solutions to improve wireless networks, deliver better handsets to the market, and improve their understanding of quality of service being delivered.

Key Responsibilities

Your responsibilities will include, but not be limited to:

  • Consulting with wireless operators and OEMs to solve business / technical problems with CIQ Solutions
  • Analyze data from global mobile devices and provide value-added reports that help customers gain better insight to customer experience.
  • Provide guidance and training to customers and/or less experienced engineers in the group.

Job Requirements

  • At least 5 years of experience with working with wireless network protocols at the radio layer including (GSM/UMTS, CDMA, TCP/IP, IMS, etc) is required.
  • Master’s degree in EE or CS required (or equivalent technical degree)
  • Strong Analytical skills with experience mining and manipulating data from various sources (flat files, Relational Databases, XML)
  • Experience in the complete software development lifecycle
  • Strong analytical skills with attention to details
  • Strong object oriented analysis and design skills
  • Experience working with the following technologies is a plus
    • Java
    • XML/XQuery
    • Structured Query Language (SQL)
    • Linux/Unix
  • Strong leadership and organizational skills with excellent interpersonal skills required.
  • Strong verbal & written communication skills is a must
  • Flexible to travel as required

Please send résumé to jobs@carrieriq.com

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Systems QA Engineer/Tech Lead
Location: USA—Mountain View, CA

Overview

Carrier IQ is seeking an experienced hands-on QA Engineer/Tech Lead to qualify our advanced wireless analytics applications. Our system comprises mobile devices, a highly-scalable carrier-grade mobile service intelligence platform and a suite of analytics applications that are used to measure, monitor and diagnose cellular service and device problems.

The ideal candidate will be a hands-on, innovative and insightful QA Tech Lead proficient in Quality Assurance methodologies, best practices and tools with solid working knowledge of cellular communication protocols, networks and services who can not only develop and execute an innovative test strategy, plan and test cases for our advanced wireless analytics applications but also advocate and foster highly-effective and "smart" quality practices in a fast-paced agile startup environment.

Key Responsibilities

  • Foster quality throughout the full product development lifecycle from inception/requirements to quality product delivery
  • Develop the test methodology, strategy, plan and test cases for our advanced cellular device and service analytics solutions. The right person will thrive on developing innovative and insightful approaches to “testing smarter” and will have the hands-on ability to develop tools and scripts to improve productivity, coverage and effectiveness.
  • Develop test scripts for in-house network simulators (e.g. 3GPP scripts for an Agilent or Anritsu network simulator)
  • Coach and lead others in quality best practices tailored for agile development methodologies
  • Actively engage in the complete Software Development Life Cycle process starting from requirements analysis and system integration to functional testing and customer documentation

Job Requirements

  • 7-10 years of technical experience with at least 5 years of telecommunications network protocol and system level end-to-end testing experience in cellular technology companies, preferably with some professional software development experience.
  • Extensive knowledge of telecom software integration, test automation, and defect investigation, reporting and tracking
  • Expertise in developing optimized test configurations for efficient Black Box and White Box testing
  • Hands-on testing of mobile wireless communications protocols and products in one or more of the following domains: UMTS, GSM/EDGE, GPRS, CDMA/EvDO, WiFi/WiMax, etc.
  • Hands-on testing experience using some of the following tools and systems:
    • UMTS/GSM network simulators (required) and/or CDMA/EvDO network simulators (desired)
    • TTCN tools
    • WireShark/Ethereal
    • XML/XSLT tools
    • RDMS query tools (desirable)
    • Interactive Web 2.0 applications
    • J2EE applications (desirable)
  • Proficient with UNIX scripting languages (for example, Pearl, Python, bash, and so on.) for automation
  • Expert in Quality Assurance methodologies and best-practices and experience with industry-leading tools (e.g. Quality Center).
  • Organized, proactive and self-starter, with strong analytical, problem solving and communication skills
  • Team player with ability to work in a multi-disciplinary environment
  • Knowledge of 3GPP GCF/PRTCD test cases execution and debugging (a plus)Embedded systems testing (a plus)
  • Mobile devices testing (a plus)
  • BSCS, EE, Mathematics, Physics or equivalent (advanced degree preferred)

Please send résumé to jobs@carrieriq.com

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Technical Project Manager
Location: USA—Northborough, MA
Travel: As needed. Domestic 25%; International 10%

Key Responsibilities

Responsible for all aspects of project and client management. Duties will include:
  • Managing the deployment of multiple integration projects
  • Working closely with Sales and assisting in the pre-sales efforts
  • Analyzing requirements and scoping project size requirements; assisting Product Managers and the R&D team with product definition, features, and roadmaps
  • Preparing Statement of Work Orders
  • Working with Pre-sales team on Request for Proposal responses
  • Developing and owning project plans, project budgets, staffing and managing of the deployment teams
  • Ensuring that the project completes successfully, meeting Carrier IQ and customer objectives

Job Requirements

  • Master’s or equivalent in Business Administration, Computer Science or Electrical Engineering
  • Three years experience as a Technical Project Manager, Product/Network/Project Manager, Design/Electrical/Wireless Engineer or in a related occupation

We will also gladly consider:

  • Bachelor’s degree or equivalent plus five years of progressively more challenging responsibilities
  • Any suitable combination of education, experience or training that is equivalent to the Requirements

Please send résumé to jobs@carrieriq.com

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Vice President of Mobile Software
Location: USA—Mountain View, CA or Schaumberg, IL
Travel: As Required

Overview

The individual in this critical role will lead Carrier IQ’s mobile development team, continuing to bring to bear Carrier IQ’s innovative mobile agent technology across a variety of mobile platforms and market targets. The Vice President of Mobile Software will report directly to the CEO and will take ownership of Carrier IQ’s mobile engineering team in both the Mountain View and Chicago offices. The individual in this role will own execution within a fast-paced, challenging environment where the customer list includes some of the biggest names in the mobile industry.

We are looking for a dynamic, creative, results-driven executive with a get-it-done attitude, and experience with both guiding innovative new development as well as scaling a successful integration and support model across our growing roster of customers and partners worldwide. The successful candidate will be comfortable with both management and technical leadership roles, and will know when to use skills in each domain to obtain a successful outcome.

Key Responsibilities

Your responsibilities include:

  • Build, manage, and mentor a team of mobile software developers to deliver both embedded and mobile application-level products
  • Work with our server platform and web applications groups to deliver integrated, end-to-end consumer and business solutions
  • Work with the CEO and CTO to establish goals and milestones for your team
  • Create and track progress against a lightweight, agile project plan
  • Interact and collaborate with customers and partners
  • As a senior member of the executive team, participate in strategic planning activities

Job Requirements

  • 10+ years of professional software development experience with at least three years in an executive role
  • Demonstrated expertise with modern mobile software development disciplines and processes, across multiple platforms
  • Proven track record of successful product delivery
  • Minimum of a Bachelor’s degree in a software engineering discipline
  • Strong verbal and written communication skills

Candidates without one or more of these qualifications will be considered, but must demonstrate major rockstar chops.

Please send résumé to jobs@carrieriq.com

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Wireless Analytics Technical Lead
Location: USA—Mountain View, CA

Overview

Carrier IQ is seeking an experienced software development engineer to help in the design and development of mobile wireless analytics software components for the wireless market. This is a mid-career opportunity in which you will work as an integral member of the mobile wireless analytics development team to specify, design and develop critical mobile wireless measures and KPI data transformation and validation algorithms within the Carrier IQ Service Intelligence Module (SIM) framework. The ideal candidate will have strong analytical skills, be proficient in object-oriented analysis and design using Java and have the opportunity to work with grid-computing technologies in data mining.

Key Responsibilities

  • Work with cross-functional teams, such as product management/marketing, QA and sales to elaborate on functional requirements of the mobile wireless analytics modules, based on the product level requirements
  • Design and develop service intelligence modular software components architected for re-use
  • Participates in all phases of the wireless data analytics development process
  • Collaborates with other software engineers to create solid technical designs, and robust, maintainable implementations

Job Requirements

  • 3+ years of technical product leadership with system design and debugging expertise
  • 5+ years experience in professional product design and implementation of Linux/Unix based commercial-grade software
  • 3+ years experience in hands-on object oriented analysis, design and development using Java and/or C++
  • In-depth development experience with at least one of the following mobile wireless data networking protocols: UMTS RLC/RRC/NAS, GPRS/GTP, PPP, RTSP/RTP, IPv6, SIP, HTTP/WAP, TCP/IP, Mobile IP
  • In-depth domain knowledge in mobile wireless radio communications and RAN technologies (WCDMA/UMTS/HSPA, LTE, GSM or 1xEvDO/1xRTT)
  • Solid experience with XML/XSLT, SQL and related technologies within a Linux development environment is desired
  • Experienced and committed to delivering high-quality software using industry best-practices (e.g., test-driven development, Agile product development methods, etc.) is a plus
  • Experience in a mobile wireless System Engineering role, including end-to-end wireless services architecture, design and performance analysis, is a plus
  • Bachelor’s degree in Electrical Engineering, Computer Science or related technical discipline
  • Motivated to work within a start-up environment

Please send résumé to jobs@carrieriq.com

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