Carrier IQ is the world’s leading provider of Mobile Service Intelligence solutions. Founded in 2005 and with a management team steeped in the mobile telecoms industry, the company is privately held and funded by some of the leading players in the venture capital industry. Carrier IQ is headquartered in Mountain View, California with additional offices in Chicago, Boston, London (UK) and Kuala Lumpur (Malaysia). Our mission is to provide mobile carriers and device OEMs with unprecedented insight into service performance and usability and so enable them to deliver higher quality products and services to their customers.

Carrier IQ is the market leader in Mobile Service Intelligence solutions that have revolutionized the way mobile operators and device vendors gather and manage information from end users. With Carrier IQ’s unique ability to provide detailed insight into service delivery and user experience, you can achieve your strategic goals more efficiently and effectively, based on data drawn directly from your subscribers’ devices – the place where your customer actually experiences the service.

The Carrier IQ solution goes beyond traditional point offerings that address a single business problem, to provide a comprehensive Mobile Service Intelligence platform which builds upon underlying customer experience data to enable all areas of your business to operate more effectively: from planning to operations, from marketing to customer care.

Recognizing the phone as an integral part of a mobile service delivery, and using the device to measure key parameters of service quality and usage, the Carrier IQ solution gives you the unique ability to analyze in detail usage scenarios and fault conditions by type, location, application and network performance while providing you with a detailed insight into the mobile experience as delivered at the handset rather than simply the state of the network components carrying it.

The resulting unprecedented insight allows you to manage your business directly to KPIs based on your customer’s experience, not just system statistics.

Founded in 2005 and with a management team steeped in the mobile telecoms industry, Carrier IQ is privately held and funded by some of the leading players in the venture capital industry. The company is headquartered in Mountain View, California with offices in USA, UK and Malaysia.