Drive Network Service Quality
Customers perceive network performance and quality of service directly from their mobile devices. The data, voice, and messaging services offered by mobile network operators are consumed through smartphones or tablets. At the device, then, is where customer experience must be quantified.
Carrier iQ's (CiQ) products deliver insights on customer experience and network service quality using device-sourced metrics. By sourcing data directly from the device, CiQ's mobile intelligence big data platform lets network operators manage actual device experience, allowing them to provide better customer service and to optimize their networks.