Drive Network Service Quality
There are plenty of sophisticated tools to measure the quality of your network’s performance. But unless you’re also measuring the quality of your customers’ experience – directly from their perspective – you can’t really manage the overall quality of your network service.
If you’re looking only from the network’s perspective, it’s like seeing just one side of a coin. All the data generated by your network operations, and all the network probes and alarms and user surveys in the world, tell you little about the other side of the coin: your customers’ experience.
Carrier IQ provides you with direct, actual information from users’ devices as they access and navigate your network. Added to the data about your network operations, Carrier IQ’s Mobile Intelligence lets you see both sides of the coin.
By presenting the user viewpoint, Carrier IQ enables you to determine how service problems affect what your customers actually experience; find and swiftly fix problems that do occur; and plan more effectively for future networking needs.