Know Your Customer Experience
When evaluating your network’s performance, is there a disconnect between what your network data tell you and what users say in research studies? If so, you might have a consumer satisfaction problem and not even know it.
For instance, your statistics on dropped calls might show acceptable ranges, but studies from marker researchers might give you a surprise. It’s critical to understand perceived service performance, from consumers’ viewpoint.
Carrier IQ provides you with that important perspective, measured directly from millions of users’ mobile devices and aggregated across wide ranges of geography and device type. You see a baseline of your network’s performance – as perceived by actual users – so you can keep pace with changing usage behaviors, distinguish if consumers’ complaints fall within or outside of expected ranges, and more cost-effectively benchmark your entire network.
Carrier IQ’s Mobile Intelligence lets you see what consumers see, so you can better manage your network to keep users satisfied and prevent them from looking elsewhere for their mobile services.