Manage Performance Over Time
As a mobile device manufacturer, you want to improve the performance and sales of your products over time. But if you have no visibility into how your products behave – or misbehave – when actually used by consumers, you lack the feedback necessary to guide improvements.
Carrier iQ provides insight into mobile device performance, allowing you to benchmark your devices over time and compare historical and current data. You can pinpoint the nature of reported problems, identify weaknesses in your product designs, spot trends as they develop, and more accurately respond to consumers’ real needs and desires from their mobile devices.
Carrier iQ also empowers your customer service agents with actionable intelligence about real-world mobile device performance. When a consumer calls with a problem, your agents can more easily hone in on the nature and cause of the problem – for instance, determining if the issue lies with the device hardware, application software, or a network connection – to provide more satisfactory resolutions, faster.
Some ways that Carrier iQ helps you manage the performance of mobile devices over time include:
Reduce no-fault-found devices. Statistics show that 15% to 20% of smartphones are returned, but 30% to 40% of those returned phones have nothing detectable wrong with them – at least, not after a mandatory hard reset has been performed to clear the entire phone’s personal information, which also eliminates all diagnostic information. By capturing data while devices are in use, Carrier iQ equips your care agents with crucial information to help them know if a device is faulty or not.
Catch device issues early. Carrier iQ lets you compare performance across mobile devices by model and by firmware, as well as to perform cross-correlation analysis across groups, geographies, device type, and services. By comparing historical and current performance metrics, you can spot more quickly when device problems arise.
Implement and check SLAs. With Carrier iQ Mobile Intelligence, you can not only detect trends in changing performance quality, you can also determine if the issue lies with the device itself or with one of your partners. This diagnostic information enables you to manage supplier performance against service-level agreements (SLAs), as well as hold component suppliers accountable for meeting specifications in shipping devices.
Monitor device performance. With Carrier iQ installed on mobile devices, you can measure battery drain rates, call drops, loading frequency of applications, software crashes, and overall device performance over time, as well as device stability and the upgrade success and performance of both firmware and application software.
If a device model demonstrates poor performance in the field, Carrier iQ Mobile Intelligence lets you know about the issue early so you can solve it. You can offer solutions before they call to complain – and you can avoid repeating design mistakes in the future.