Carrier IQ :: Overview :: IQ Insight Experience Manager

Boost Revenues with Improved
Mobile Customer Experience

IQ Insight Experience Manager provides a level of visibility into true customer experience that was, previously unavailable in the mobile industry. Based on Carrier IQ's leading Mobile Service Intelligence technology, IQ Insight Experience Manager uses data directly from the mobile phone itself to give a precise view of how users interact with both their phones and the services delivered through them, even if the phone is not communicating with the network.

With user experience increasingly viewed as the key differentiator between mobile providers, IQ Insight enables you to align your business improvements with the things customers truly value. Identify exactly how your customers interact with services and which ones they use. See which content they consume, even offline. Identify problems in service delivery, including the inability to connect to the service at all. This actionable intelligence enables you to focus on critical quality and customer satisfaction issues.


•	See how services and devices perform in the hands of real users

•	Analyze data in real time – no more waiting for focus groups to report

•	Identify changes that will improve service performance and customer experience

•	Get an instant view of performance across the network and compare by geography, tower, user group and a wide range of configurable parameters

•	Engage more effectively with suppliers by comparing performance across different devices and service providers

•	Improve business Key Performance Indicators with integrated quantitative data

View the Experience Manager Datasheet