Carrier IQ :: Overview :: IQ Insight Service Analyzer

Visualize Service Quality and
Performance as Delivered to Users

IQ Insight Service Analyzer delivers the next level of visibility into mobile service quality and performance. Based on Carrier IQ's leading Mobile Service Intelligence Platform, IQ Insight Service Analyzer uses data directly from the mobile phone to give a precise view of service performance as experienced by the subscriber of clear insight into the detailed interactions between the service and device.

With services becoming more diverse and complex, monitoring and systematically improving performance is increasingly challenging. Sampling techniques such as focus groups and drive tests provide localized data only, not the detailed view of the services as delivered to the whole customer base that you need. IQ Insight Service Analyzer delivers quality and performance information, measured at the point of delivery – in the mobile phone – to provide an unparalleled level of quantitative information on which to base business decisions.


•	See how services and devices perform in the hands of real users

•	Analyse data in real time – no more waiting for focus groups to report

•	Identify changes that will improve service performance and customer experience

•	Prioritize and optimize investments where they matter

•	Get an instant view of performance across the network and compare by geography, tower, user group and a wide range of configurable parameters

•	Engage more effectively with suppliers by comparing performance across different devices and service providers

•	Improve business Key Performance Indicators with integrated quantitative data

View the Service Analyzer Datasheet