In the wireless industry, service is everything. Without it, your customers will flock to the competition. But it is almost impossible to optimize your service or handsets if you don't know exactly what your customers are experiencing. Sure you can deploy field trucks, use network probes and protocol sniffers, wait for returns, conduct user surveys, or just hope that customers will call in. But none of these options really give you a clear picture of service quality or the true customer experience.
With Carrier IQ they do. Carrier IQ’s Mobile Service Intelligence solution eliminates guesswork by automatically providing accurate, real-time data direct from the source – your customers' handsets. Our powerful platform aggregates, analyzes and delivers that data via easy-to-use web applications that help wireless carriers make smart business decisions. The kind that can dramatically accelerate time to market, reduce operating costs and increase customer satisfaction across every division – marketing, sales, development, customer service, operations, and executive management – and every business unit – device, network and application.
Carrier IQ is unique in the wireless industry because we are the only company embedding diagnostic software in millions of subscribers’ phones. And, we are the only ones who add the "IQ" or smarts to the data. This is Actionable Intelligence – information and analysis you can use to identify problems and more importantly, solve them. And, we are a proven leader with millions of handsets deployed with Carrier IQ software inside.
