Today’s mobile devices give consumers a communications, entertainment, and personal productivity experience that was science-fiction less than a generation ago. Mobile network operators and device manufacturers drove these innovations – liberating consumers towards total personal mobility. But, the accelerating pace of mobile innovation – new devices, services, and communications technologies–have now vastly increased the complexity of today’s mobile ecosystem. As the Internet of Things expands the ecosystem by an order of magnitude, these same operators and device manufacturers are increasingly challenged to understand how consumers actually experience the performance of their products and services across networks, locations, and over time.

Device-Sourced Mobile Intelligence, delivers useful and practical insights about how consumers experience the performance of mobile products and services. Carrier iQ’s Mobile Intelligence capabilities securely source and transform raw events on consumer devices into clear, unique, and actionable insights about performance as experienced by consumers. These insights are then used to drive direct business benefits, from improving customer care to planning cellular networks and accelerating the deployment of new connected device technologies. Ultimately, the unique insights delivered by Carrier iQ allow mobile operators, device manufacturers and enterprise customers to improve the performance of their mobile products and services — reducing internal costs, increasing retention and the lifetime value perceived by consumers.


Metrics Sourced from Devices

The power of Carrier iQ’s Mobile intelligence System begins with iQ Agent™ – mobile device-resident software that sources, aggregates, filters and preprocesses telemetry, and then securely transmits that data to our big data analytics platform. A rich set of metrics that describe the performance of voice and data services, device stability, power management, and application functionality are available. Mobile operators or device manufacturers can centrally control the depth and breadth of metrics to be collected in accordance with respective business cases and consumer privacy and terms of use policies. And, Carrier iQ provides the only proven solution that sources base-band metrics directly from mobile devices.

Privacy Assurance

Carrier iQ’s patented privacy assurance mechanisms enable mobile operators and device manufacturers to tailor their collection process to support specific customer and program privacy policies. A rich array of capabilities include consent options, device-resident data aggregation, encryption, data obfuscation and data redaction. For each use case, the iQ Agent is designed to recognize specific performance-impacting events so that only the necessary information is uploaded to the Mobile Intelligence System for analytics processing.

Continuous, Passive Monitoring

Subscribers are not required to actively trigger a collection process. Carrier iQ’s patented process of continuous, passive monitoring allows collection, preprocessing and transmission to Carrier iQ’s big data platform at scheduled time intervals, based upon event triggers, or on-demand. There is close to zero computational load on devices. Unlike active testing, no extra network loading is introduced.

Powerful Analytics

Mobile Intelligence is delivered through powerful analytics engines that deliver insights into how consumers experience their mobile devices and services. Key Performance Indicators (KPIs) allow mobile operators and device manufacturers to monitor and track the performance of their networks and devices.

Radio Technologies Analytics

  • Call establishment failures
  • % Time in 4G/3G/2G
  • 4G/3G/2G handover

Coverage & Roaming Analytics

  • Roaming on 4G/3G/2G vs home
  • Roaming locations on heat maps
  • Number of transitions between roaming and home networks.

Device Stability Analytics

  • Number of abnormal shutdowns
  • Number of Power Cycles
  • Total and Average Uptime

Data Throughput Analytics

  • Throughput by Radio Access Technology
  • Throughput by application

Battery Analytics

  • Average Charge Cycle Duration and Rate
  • Average Drain Cycle Duration and Rate
  • Average Starting and Ending Charge Level
  • Number of Drain Cycles

Application Analytics

  • Application Upload and Download Data
  • Application Battery Use
  • Application CPU Use

Wi-Fi Analytics

  • Wi-Fi Upload and Download Data Volume
  • RSSI Distribution at Wi-Fi Association Start/End
  • Wi-Fi Associations Attempted and Ended in cellular coverage areas

Advanced Data Sciences

The power of Carrier iQ’s Mobile intelligence System begins with iQ Agent™ – mobile device-resident software that sources, aggregates, filters and preprocesses telemetry, and then securely transmits that data to our big data analytics platform. A rich set of metrics that describe the performance of voice and data services, device stability, power management, and application functionality are available. Mobile operators or device manufacturers can centrally control the depth and breadth of metrics to be collected in accordance with respective business cases and consumer privacy and terms of use policies. And, Carrier iQ provides the only proven solution that sources base-band metrics directly from mobile devices.

IoT Scale

The power of Carrier iQ’s Mobile intelligence System begins with iQ Agent™ – mobile device-resident software that sources, aggregates, filters and preprocesses telemetry, and then securely transmits that data to our big data analytics platform. A rich set of metrics that describe the performance of voice and data services, device stability, power management, and application functionality are available. Mobile operators or device manufacturers can centrally control the depth and breadth of metrics to be collected in accordance with respective business cases and consumer privacy and terms of use policies. And, Carrier iQ provides the only proven solution that sources base-band metrics directly from mobile devices.