Carrier IQ :: Overview

In the wireless industry, service is everything. Without it, your customers will flock to the competition. But it's almost impossible to improve your service or handsets if you don't know exactly what your customers are experiencing. Sure you can deploy field trucks, use network probes and protocol sniffers, wait for returns, conduct user surveys, or just hope that customers will call in. But none of these options really give you a picture of the true customer experience.

With Carrier IQ they do. Carrier IQ eliminates guesswork by automatically providing accurate, real-time data direct from the source—your customers' handsets. Our powerful platform aggregates, analyzes and delivers that data via easy-to-use web applications that help wireless carriers make smart business decisions. The kind that can dramatically lower operating costs, increase customer satisfaction and reduce customer churn. Across every division—marketing, sales, development, customer service, operations, and executive management—and every business unit—device, network and application.

Carrier IQ is unique in the wireless industry because we're the only company embedding diagnostic software in the phone. And, we're the only ones who add the "IQ" or smarts to the data. It's what we like to call Actionable Intelligence—information and analysis you can use to both identify problems and more importantly, solve them. And, we're a proven leader with millions of handsets deployed with Carrier IQ software inside.

Carrier IQ can provide data on every service and network layer, including radio frequency (RF), internet protocol (IP), voice, integrated applications and even downloaded software.