Understand MVNO & Roaming Experience
When your customers roam outside your network services, they might as well disappear from your view – at least, as long as you’re looking at things only from the perspective of your own network operations. If you are a MVNO (mobile virtual network operator), your visibility to customers are even further limited as they are always “roaming” on somebody’s network.
It’s important to know when and where customers move beyond your network, especially because sometimes roaming happens even when it’s not supposed to. There can be significant costs and revenue impact involved in roaming, as well as service-level agreements (SLAs) to verify and enforce. And whenever your customers are outside your network, you lose the ability to provide the best service to them.
Carrier IQ delivers Mobile Intelligence directly from your customers’ devices, so you can:
See when customers roam.
Know why your customers’ devices leave your network (outside your coverage area? a glitch in your home network settings? a bug in the device itself?).
Gather information crucial to answering customers’ questions and enforcing SLAs.
Avoid settlement surprises with your roaming partners.
Maximize offloading data to available Wi-Fi networks.